Will customers really be happy talking to AI over another human being?
Will business lose its personal touch?
Track and Analyze Key Customer Data
Data is the most important metric a business can utilize.
andrasgyalog — stock.adobe.com
This strategy has been tremendously helpful personally and for the company as a whole.
The channels with which they are most comfortable vary from WhatsApp to Zoom to texting to Facebook.
These preferences are driven by everything from cost to tech availability to language barriers.
Its also an invaluable tool for streamlining internal business processes.
That said, there is no replacement for human interaction.
Using customer data to tailor interactions and offer relevant recommendations fosters trust and loyalty.
For Blind Tiger, technology is crucial in understanding customer preferences and behaviors.
Dan Serard,Cannabis Creative Group
