As business leaders themselves, the members ofRolling Stone Culture Councilknow what it takes to provide great customer service.
Proactive Engagement
Customer service teams should be trained in proactive engagement.
This means solving problems and identifying upsell opportunities to add value.
ty — stock.adobe.com
Every interaction becomes a potential sales opportunity, boosting both revenue and customer loyalty.
Inexperienced customer agents give a shot to push common canned solutions without trying to understand the customers problem first.
This can lead to unresolved issues and unfavorable customer impressions.
Zain Jaffer,Zain Jaffer Foundation
Empathy
Empathy is a key attribute for your team.
It shows their desire to understand the needs being addressed and indicates a spirit of cooperation.
Michael Klein,Sunset Amusements
Compassion
Compassion should be a core principle in customer service training.
Understanding and addressing customer emotions fosters trust, leading to positive experiences and loyalty.
Its what separates good from great, even in difficult situations.
Overmanage and youll elevate positive experiences!
Few things are as powerful as the personal greeting.
Look people in the eye, shake their hand and say, Its a pleasure to meet you.
Everyone wants to be treated with respect.
When you start here, you define the basis of the relationship as mutual respect and understanding.
Intuitive listening is one of the most powerful yet underused and underdeveloped tools we have to make a difference.
Align metrics with true service goals to ensure high-quality customer experiences.
Jessica Billingsley, Sona Capital
