From there, as Ted Lasso says, Be curious, not judgmental.
Seek to educate the other side where you differ, and seek to understand them.
Understanding is key to reconciling different approaches, and it creates more common ground.
Rene La/peopleimages.com — stock.adobe.com
Do your due diligence beforehand so you know a fair starting point and your absolute limit.
That lets you approach the situation confidently and with a fair solution in mind.
Show That Youre Interested and Paying Attention
Listen.
Show that you are authentically interested in what they are saying.
Write the bullet points down if you’re free to.
Oftentimes, both parties are asking for the same thing but are using different words with similar meanings.
You will both win.
Keep in mind that, in most situations, both parties are seeking common ground.
Empathy allows you to put aside your preconceived notions and put yourself in the shoes of each party.
Zain Jaffer,Zain Jaffer Foundation
